​Snorblie Refund & Exchange Policy

Every Snorblie collectible and story is created with intention - and once shared, it carries its own magic. Because of this, we do not offer refunds on digital or physical purchases - but we do stand firmly behind what we make.

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1.Digital Products

• Delivered instantly and are non-refundable (as permitted under the Consumer Protection (Electronic Trade Transactions) Regulations 2012, Malaysia).

• If you experience access issues (e.g., broken link, corrupted file), we’ll resend or replace - immediately and at no cost.

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2.Physical Collectibles

• Made in small batches with artisan partners - often to order. As such, all sales are final and non-refundable.

• Exception: If your item arrives damaged, defective, or incorrect, we’ll gladly replace it — no questions asked. Just email us within 7 days of delivery with photos.

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❓Why no refunds?

• Digital content cannot be “returned” once delivered.

• Many plush are produced in limited runs (sometimes <100 units) - restocking isn’t feasible.

• We invest deeply in ethical production, lore integrity, and community care - and honour that by standing by quality, not reversals.

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We believe in getting it right the first time - not undoing it after. That’s why we:
✅ Provide detailed product photos, dimensions, and material info
✅ Share lore previews before purchase
✅ Offer responsive pre-sale support

 

Still unsure? Reach out before ordering:
📧 support@snorblie.com
 

Because in the SnorblieVerse, commitment flows both ways - and we honour yours deeply.

Last updated: 3 January 2026