Delivery Policy

Whether you’re diving into the lore or welcoming a plush into your world ..we deliver with care.

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1. Digital Products (E-books, Lore, Chapters)

• Delivered instantly after purchase via email.

• Check your inbox (and spam folder!) for a secure download link + access instructions.

• No shipping fees. No waiting. Just story — ready when you are.

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2. Collectibles (Plush, Art Prints, Limited Kits)

• Processing: Hand-packed with care in 2–4 business days.

• • Malaysia: 1–5 business days via NinjaVan (Peninsula) or trusted East Malaysia couriers.

  • International: 5–14 business days via DHL Express (fully tracked).

• All orders include real-time tracking - updates sent by email.

• Packaging is eco-conscious, plush-safe, and stamped with a little Snorblie magic.

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🌍 Customs & Duties

For international orders: Import fees, VAT, or duties may apply upon arrival - these are set by your local government and are the responsibility of the recipient.

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📩 Didn’t receive your digital file?

Email support@snorblie.com - we’ll resend it within 1 hour during business hours.

For returns, damaged items, or care instructions, see our [Returns & Care Policy].

From our hands to your heart - digitally or by post.
Last updated: 3 January 2026